01
Device slots
Your plan allows a limited number of devices at the same time. Open account management in the client to see which devices currently hold slots, so the new device does not hit a limit notice.
QuickQ / FAQ / Device Switching
Moving QuickQ to a New Device
Confirm two things before you switch
The transfer itself is simple. Most trouble comes from skipping these checks.
02
Subscription period
Check that your subscription is still active. If it is close to expiring, renew first and then transfer, so you are not handling renewal and sign-in on the same day.
The three-step transfer
1
Install the matching version
Get the client for the new device from the download page on this site, and confirm system version and free storage before installing.
2
Sign in with your original account
Do not create a new account. Your subscription status and device records belong to the original account, and a different account will not show them.
3
Check status, then connect
After signing in, make sure your plan shows up and the device list looks right before opening the route list.
Handling old-device slots
Illustrative mockup: device list with slot usage. Refer to your installed version.
Devices you no longer use
Remove them or sign out from the device list in account management. The slot is released right away for the new device.
Devices you keep for now
Slot usage follows your plan terms. If the new device reports a full slot list, clear an old device before connecting.
If something looks wrong
These situations are common during a switch, and each has a simple next move.
Sign-in fails
Re-enter the account slowly and confirm the client came from this site. If it still fails, write down the system, version, and exact wording shown, then send them in — repeated reinstalls rarely help.
Subscription not visible
The account on screen is usually a different one. Match the login email against the mailbox that received the purchase confirmation.
Slot list is full
Clear an old device as described above. Do not solve a slot problem by purchasing again.
Related guides
Get the client for the new device →
Pick the matching version and finish installation.
Plan details →
See device-count rules for each period.
FAQ quick answers →
Match other common symptoms with their fixes.
About to switch devices?
Check slots and period first, then follow the three steps — the whole move usually takes under ten minutes.