01
Inside the client
Sign in and open the account or subscription page. This shows the current plan, active period, expiry date, and device usage — the most direct source.
QuickQ / FAQ / Subscription Status
Checking Your QuickQ Subscription
Where to check your status
The two places show different details. Look at both before drawing a conclusion.
02
Your purchase record
The order confirmation or payment receipt shows the amount, time, and period you paid for, useful for cross-checking what the client displays.
What the four common states mean
| Shown state | Meaning | Suggested action |
|---|---|---|
| Active | Subscription is normal, features follow the plan | Nothing to do — just note the expiry date |
| Pending | Payment completed but the period has not started | Sign in again later; submit an inquiry if it stays unchanged |
| Expired | The period has ended and use is limited by the plan | Renew, and the state restores automatically |
| Not updated | Payment succeeded but the display has not changed | Follow the next section and submit an inquiry |
Payment succeeded, status not updated
Run one simple check first, then decide whether to submit an inquiry.
Step 1: sign in again
Sign out and back in, or close and reopen the client. Some status delays clear after a refresh.
Step 2: keep three details
Your order number, payment time, and account details. Attaching these speeds up any inquiry.
Step 3: submit the inquiry
Send it through the official support channel. Until the status is confirmed, do not order again or switch accounts.
Before and after expiry
Before expiry
Decide whether to continue, pick a period, and check that your device count fits the next period's plan.
After expiry
Your account and device records remain. Before renewing, confirm you are on the original account so everything restores without re-setup.
Related guides
Plan comparison →
Prices, use cases, and renewal rules for the three periods.
Refund and terms summary →
The key points about payment and refunds.
FAQ quick answers →
Match other common symptoms with their fixes.
Status still not matching?
Check the current state against the table, and submit an inquiry with your order number and payment time if it has not updated.